Company

Aicent, Inc is a proud member and recipient of the following industry associations and awards.

Employment

About Aicent, Inc.
Aicent develops innovative mobile data services to mobile operators, and enterprise customers by building a bridge between the IP and mobile wireless world and delivering powerful wireless data communications services.  Aicent is the leader in international mobile data interconnection and roaming services, including SMS, MMS, GRX and other services, to the top mobile operators worldwide. Aicent services reach nearly 300 wireless/mobile operators worldwide. 

Aicent’s strong expertise in TCP/IP technologies, GSM data network management, wireless data solutions, and telecommunications services, makes Aicent a major player in the convergence of the Internet and the wireless mobile network, one of the fastest growing segments in telecommunications today.   Aicent is instrumental in driving mobile data industry growth as the market migrates from 2G, 2.5G, 3G, 4G and beyond. 

Aicent is headquartered in San Jose, California, with regional sales and support offices in North & South America, Asia, and Europe and has a worldwide customer base.

WiFi Testing Representative (Temp Position), San Jose, CA

Aicent has a need for assistance on a large scale WiFi project. This position will require traveling to various locations to perform testing on WiFi access points. The ideal candidate would have experience in:  

  • Following test plans
  • Reporting on test plan results
  • Knowledge of WiFi access points and how to connect to them

Summary of essential job functions:

  • Perform WiFi testing in various locations, following a developed test plan
  • Gather screenshots and logs from each location and deliver findings report to operations team
  • Provide feedback or suggestions for future testing plans

Minimum requirements:

  • Basic knowledge of WiFi access points and connecting to them
  • Transportation to various locations (throughout  Northern California)
  • Ideal Candidate would have access to PC/MAC laptop, Android and or iPhone

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Contact:

George Hoffman
george.hoffman@aicent.com

Technical Support Engineer, San Jose

Aicent is looking for a bright engineer with an exceptional work ethic and outstanding communication skills in English to provide customer support for our mobile data network solutions in North America.

Career Summary:

Leverage your strengths in Systems, IP Network Technologies and UNIX Servers to support our customers in the Americas. You will plan, configure, troubleshoot and maintain TCP/IP networks.  Responsible for network rollouts that involve: planning, procurement, provisioning and implementation. Collaborate with team members to effectively resolve external enterprise customer issues in a timely manner, while continuously presenting a professional image. Work well independently and within a small team in a dynamic company environment. We are a small team and your daily contributions have an impact on our success.

Responsibilities:

  • Provide customer support for Aicent GRX network & application services
  • Interface with customers to troubleshoot issues via telephone and email, and in person
  • Support Aicent employees within the Americas
  • Field Engineering to install and maintain servers, routers or other network equipment at our San Jose Data Centers
  • Present a professional interface with customers to instill customer confidence
  • Ability to resolve technical issues in a professional and timely manner
  • Interface with our IT Organization in China with installations and maintenance of IT infrastructure, as well as applications for the Americas
  • Document IT procedures and processes for each unique project
  • Effectively troubleshoot and recover network services quickly
  • Deliver data network projects as part of a team
  • Provide Systems Support (Windows XP) for internal staff as needed

Required Experience:

  • Excellent English Language skills written and verbal & presentation
  • Experience in a Tech Support or a related Engineering role involving troubleshooting & resolving customer issues.
  • Support Experience within a Solaris/Unix or Linux environment
  • In depth knowledge of TCP/IP, OSPF, L2/L3 MPLS, BGP
  • Cisco Router configuration and Cisco family of products
  • Proficiency with infrastructure technology including:
    • Server Hardware
    • Solaris/UNIX
    • Windows OS
    • Networking
    • Storage
    • Virtualization (VMware , vSphere)
  • Solid analytical and troubleshooting capabilities
  • Able to  successfully identifying and resolve customer issues
  • Articulate communicator – able to interact with people at all levels
  • Ability to manage multiple projects simultaneously with multiple clients
  • Flexible with a “Can Do” Attitude
  • Ability to be effective within a dynamic, fast paced environment
  • Self Starter able to work independently and collaboratively with minimal supervision after initial direction
  • CCNA or CCNP certification is ideal

Please Send a brief Cover Letter and Resume to:

Ping Chen
ping.chen@aicent.com

Network Solutions Support Engineer, San Jose, CA

Aicent is looking for a Support Engineer for our Network Solutions Team. You’ll need an excellent foundation in UNIX Systems, Servers and Network Technologies combined with excellent English Communication skills and Customer Service.

Career Summary:

As a member of our Network Solutions Engineering Team, you will support customers (ISP's & Mobile Carriers) in North America. You will have the opportunity to leverage your background in UNIX Servers and Systems, IP Networks and Mobile Technologies. Design and implement solutions for key accounts, working directly with external customers to support their needs via phone, email and in person. Excellent English communication skills are mandatory. This is a hands-on technical role responsible for designing solutions, implementation and provisioning servers and networks for key customers. You are able to work well independently while collaborating with team members. We are a small team, so your work will have an impact on our success.

Responsibilities:  

  • Define system impacts of customer needs and required functionality
  • Responsible for technical evaluations of major systems enhancements and major new customer requirements
  • Design solutions for customers based on their evolving requirements
  • Ensure that the system meets relevant industry standards
  • Implement and provision the system solutions for the leading-edge customers
  • Drive system architecture activities
  • Provide system level technical support (pre and post sales)
  • Track and manage RFP responses
  • Research key 3G and 4G wireless technologies, formulate mobile broadband solutions around LTE/Diameter function

Requirements:

  • 3+ years in a Systems / Solutions Engineering / Technical Support Role in a related technology industry
  • Sound understanding of essential elements of Systems, Servers and Networks
  • History of success taking concepts to deployable products by breaking them down into subsystems, functions and feature sets.
  • Understand functional boundaries and overlap of policy charging, subscriber repository functions
  • Solid troubleshooting skills - detail oriented
  • BS or MS Tech: IT/CE/EE/CS or related technical discipline.
  • Excellent Organization, Project Management and Presentation Skills
  • Passion for Technology
  • Team Oriented with collaborative mentality
  • Excellent Communication skills (oral and written) able to prepare and deliver comprehensive presentations to customers at all levels.
  • Ability to work independently with limited direction within a dynamic global environment

Mobile Data Services Technologies are ideal, but we are willing to train in these areas for candidates who meet Core Requirements.

Mobile Technologies:

  • Understanding of mobile services, management and operations of mobile networks
  • Understand end-to-end mobile data network behavior
  • Experience with one or more of the following is ideal: 3GPP and IETF Protocols including, RANAP, GTP, SCTP, IPsec, GRE, Diameter etc.
  • Understand functional boundaries and overlap of policy charging, subscriber repository functions
  • Recent experience in 3GPP Packet Core and LTE eUTRAN, EPC
  • Excellent Understanding of packet domain and evolution through GPRS, EDGE, HSPA, HSPA+ and LTE

Aicent develops and delivers innovative mobile data services to mobile operators, Internet service providers, and enterprise customers by building a bridge between the IP and mobile wireless world and delivering powerful wireless data communications services. We are the leader in international mobile data interconnection and roaming services, including SMS, MMS, GRX and other services, to the top mobile operators worldwide, and our services reach nearly 300 wireless/mobile operators. Our strong expertise in TCP/IP technologies, GSM/CDMA data and Internet network management, wireless data solutions, and telecommunications services, makes us a major player in the convergence of the Internet and the wireless mobile network, one of the fastest growing segments in telecommunications today.

Please Send a brief Cover Letter and Resume to:

Ping Chen
ping.chen@aicent.com