Employment

About Aicent, Inc.
Serving more than one billion mobile users around the world, Aicent Inc. is a leading provider of data network services and solutions for global mobile operators. To enable interoperability between Aicent customers and other networks, Aicent operates one of the world's largest GPRS and 3G network exchanges, connecting to over 50 operators, including four of the world’s five largest. Through extensive peering arrangements, the Aicent network reaches nearly all GPRS/3G operators around the world.

Aicent also operates integrated mobile messaging services, including one of the world’s first and largest multimedia messaging exchanges, and offers other value-added services to help carriers maximize revenue opportunities. Founded in 2000 and headquartered in San Jose, Calif., Aicent has regional offices in the Americas, Asia Pacific and Europe. For more information, please visit: www.aicent.com.

Opportunity:  Technical Support Engineer supporting Americas

The ideal candidate for this position must be able to manage and work independently and responsibly on multiple tasks simultaneously. The individual must be highly technical in networking and able to perform actual work required to plan, onfigure, troubleshoot, and maintain TCP/IP networks, and communicate effectively with customers and colleagues.
The individual will be responsible to roll out networks which involve planning, procurement, provisioning, and implementation.Full fluency in both Spanish and English in writing/reading/speaking is required.Ability to write/read/speak Portuguese will be a plus!

Summary:

As Aicent's Technical Support Engineer for Americas, you'll interface with customers and support them on all levels. Leverage your background in, TCP/IP routing, Internet applications on mobile wireless handset, GSM/CDMA networking, and other related echnologies to deliver top quality support to our customers in these regions.

Responsibilities:

• Provide customer support for Aicent network & application services
• Interface with customers, troubleshooting to resolve issues via telephone and email
• Assist customers in leased line circuit procurement, set-up circuit cross-connect, configuring routers and switches, and provisioning network and application services
• Effectively troubleshoot and recover network services quickly.
• Ability to resolve technical issues in a professional and timely manner
• Present a professional interface to solve problems and instill customer confidence
• Deliver data network projects as part of a team
• Occasional travel required

Required Experience:

• Excellent written and verbal fluency in both English and Spanish
• 2-3 years industry experience in Technical Support or equivalent engineering role involving troubleshooting customer issues.
• In-depth knowledge of TCP/IP, OSPF, MPLS, BGP, GTP, L2/L3
• Knowledge of GSM/CDMA wireless data
• Solid analytical and troubleshooting capabilities
• Track record of successfully identifying and resolving customer issues
• Familiar with Windows operating systems
• In-depth knowledge of Cisco router configurations and Cisco product family
• BS CS, CE, EE, ME, IS or related technical discipline of CCNA and CCNP is required.

Aicent offers competitive compensation packages and benefits, including stock options for permanent employees.

Come and help us build the future for mobile communications services at Aicent!

Please send resume and cover letter to Ping Chen at ping.chen@aicent.com. Interview begins immediately.

Please send resume and cover letter to: 

Lisa Hammond
lisa.hammond@aicent.com
www.aicent.com